Ask the questions
only you can ask
Anonymous two-way conversations let you dig deeper into any submission - following up, clarifying, and understanding the full picture - without ever revealing who you're talking to.
No credit card required · Identity never revealed · Works on any device
The onboarding process for new starters feels really rushed. People are being left to figure things out on their own.
Thanks for raising this. Can you tell us which part feels most rushed - the first day, the first week, or something specific to your role?
Mainly the first week - there's no structured check-in with a manager, so it's easy to feel invisible.
That's really helpful - we're adding a weekly check-in to the onboarding plan from next month. Thank you.
A submission is just
the start of the story
Most feedback tools treat a submission as the end of the conversation. But a single message rarely tells you everything you need to act with confidence.
The problem is context. Your team member knows which team is affected, which manager they've already raised this with, or how long the issue has been going on. You don't - unless you can ask.
Without follow-up, important feedback gets filed away unresolved - not because you didn't care, but because you didn't have enough to go on. Two-way conversations fix that, without compromising the anonymity that made the person feel safe enough to speak up in the first place.
Without follow-up
"The benefits process is confusing." - You file it. You don't know if it's one person's bad experience or a systemic issue. Nothing changes.
With anonymous follow-up
"Which part - the enrolment form or the waiting time?" → "The enrolment form; it times out before you can finish." - Now you can fix something specific.
A real conversation,
with no names attached
Someone submits anonymously
The submitter shares their idea, concern, or suggestion through your suggestion box. No login required - just their words.
You reply with a question
From your admin inbox, send a follow-up question. The submitter receives an anonymous notification and can reply - still without revealing who they are.
Clarify, understand, resolve
Keep the thread going as many times as you need. Once you have the full picture, mark it resolved and let the submitter know what's changing.
Designed for real
understanding
Every detail of the two-way conversation feature is built around one goal: getting enough context to act, without eroding the trust that brings feedback in.
Unlimited back-and-forth
There's no limit on the number of exchanges in a thread. Keep going until you genuinely understand the issue - not just the surface version of it.
Secure reply notifications
When you reply, the submitter receives an anonymous notification via a one-time secure link. No account required. No personal data exchanged.
Full conversation thread
The entire exchange is stored in one place in your admin inbox. Any authorised manager can read the thread and understand the full context without starting from scratch.
Admin identity is visible - submitter's is not
Your replies are signed with your team's name so the submitter knows a real person is responding. Their identity, however, remains entirely hidden to you throughout.
Resolution confirmation
When you close a thread, the submitter is notified that their feedback was heard and acted on. That final message is what turns a one-time contributor into a regular one.
Internal notes alongside the thread
Add private notes visible only to your admin team without cluttering the anonymous conversation itself.
More context.
Zero identity risk.
The only reason two-way conversations work is because people trust the anonymity is real. Here's how we make sure it is.
No IP address or device data collected
We don't log IP addresses at submission time or when replies are sent. There is no metadata trail that could narrow down who someone is - not even for us.
One-time secure reply links
Reply notifications use single-use, time-limited secure links. There's no account to log into - so there's no username, no password, and no profile that could identify anyone.
Admins see words, not people
Your admin inbox shows only the content of messages. No name, no employee ID, no department, no timestamp pattern that could be cross-referenced to identify a person.
Admins can't ask identifying questions
Our guidelines clearly state that admins should never use follow-up questions to try to identify a submitter. Accounts that do so can be flagged and reviewed. Trust is a two-way street.
The questions only
you can ask
These are the moments where a one-way feedback tool falls short - and where a two-way anonymous conversation changes everything.
"Our workload is unsustainable"
Without follow-up: you don't know which team, which shift, or whether it's been raised with a line manager. With follow-up: you learn it's specifically the Friday closing shift, and you can act on it directly.
"There's a culture problem here"
Without follow-up: the statement is too broad to address. With follow-up: you understand whether it's about communication style, inclusion, or management behaviour - and you can respond proportionately.
"The new process isn't working"
Without follow-up: you don't know if this is a training gap, a tool problem, or a genuine process flaw. With follow-up: you get the specifics needed to make the right call.
"I've seen something that concerned me"
Without follow-up: you have an allegation with no detail. With follow-up: you can gather enough context to decide whether to escalate - without ever pressing the person to identify themselves.
Stop guessing.
Start understanding.
Give your team a safe way to share - and give yourself the tools to ask the right follow-up questions without ever breaking their trust.
Plans from just $79 / year. Cancel anytime.